1. Jowin promises that all centrifuges made by us come with services of repair, replacement and return.

2. The warranty time is 12 months. We provide free repair and replacement services to any failures caused by us within warranty time. However, wearing parts are not included.

3. Jowin will provide lifelong maintenance service to all parts and regular maintenance to centrifuge machine.

4. We will handle any quality failure occurred within warranty time.

5. We will provide lifelong technical support started from using of the equipment.

6. We will supply normal parts within warranty period to ensure better user experience. Parts supply will be charged after warranty period.

7. Customers will have to pay all expenses of installation guidance, commissioning, personnel training and technical support.

8. We will pay regular customer visits or phone survey to enhance customer satisfaction and collect feedbacks.

9. As for delivery, Jowin provides centrifuge nameplate, auxiliary equipment (already installed), quality certificates, operation manuals, maintenance manuals, control software (lifetime-free updates), general assembly drawing and parts drawing for maintenance, as well as wearing parts drawing, packing list, spare parts and tool list.

Technical Training
1. Content: Centrifuge basic working principle, operation and maintenance instruction, etc.

2. Time and Place: Before installation, customers send 1-3 of their technicians to Jowin for free training. Cost of travel and accommodation will be paid on by customers.